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Welcome to Burlington Shop (“we”, “us”, or “our”), your premier destination for luxury bathroom solutions at www.modernbathsoffer.com. These Terms and Conditions govern your access to and use of our website and services. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18 years or older who are purchasing premium bathroom products for personal or commercial use. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, product designs, and images, is the exclusive property of Burlington Shop or our licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to use any content from our website for commercial purposes without authorization or to engage in any activity that may harm our intellectual property rights.

2. Products and Services

2.1 Product Descriptions

We take great care to accurately describe our luxury bathroom products, including:

  • Premium baths (Back to Wall, Corner, Double Ended)
  • High-end shower solutions (Digital Showers, Electric Showers, Body Jets)
  • Designer bathroom fixtures and accessories
  • Innovative toilet and bidet collections

While we strive for accuracy, slight variations in color or finish may occur due to monitor settings. Product dimensions should be verified before purchase.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any item without notice. If a product becomes unavailable after your order is placed, we will notify you promptly.

2.3 Services

We provide:

  • Worldwide shipping (excluding Asia and certain remote regions)
  • Customer support for product inquiries and after-sales service
  • Secure online shopping experience

3. Orders and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order and forms a binding contract.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes, though this will not affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. You confirm that the payment method used is yours or you have authorization to use it.

User Responsibility: You must provide accurate payment information and have sufficient funds to complete the transaction. Any payment failures may result in order cancellation.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days. You will receive tracking information once your order ships.

4.2 Shipping Options

We offer:

  • Standard Shipping: £12.95 via DHL/FedEx – Delivery within 10-15 business days after dispatch
  • Free Shipping: Orders over £50 via EMS – Delivery within 15-25 business days after dispatch

4.3 International Orders

For customers outside the UK:

  • Customs duties and taxes are the recipient’s responsibility
  • Delivery times may vary based on customs processing
  • We cannot guarantee delivery to all international locations

User Responsibility: International customers must ensure products comply with local regulations and are responsible for any import restrictions or additional charges.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for eligible items that are:

  • In original, unused condition
  • In original packaging with all accessories
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • All toilet types (Back to Wall, Close Coupled, Comfort Height)
  • Bidets
  • Electric Showers
  • Body Jets
  • Digital Showers
  • Any installed or used product

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Await our Return Merchandise Authorization (RMA)
  3. Ship items with the RMA clearly marked
  4. Wait for inspection and processing (3-5 business days)

5.4 Refunds

Refunds will be issued to the original payment method within:

  • 3-5 business days for credit/debit cards
  • 1-3 business days for PayPal

Original shipping fees are non-refundable unless the return is due to our error.

User Responsibility: You are responsible for return shipping costs and ensuring items arrive undamaged. We recommend using tracked shipping.

6. Liability and Disputes

6.1 Product Liability

Our liability for defective products is limited to the purchase price. We are not liable for:

  • Improper installation or use
  • Normal wear and tear
  • Modifications made to products

6.2 Website Operation

We strive to maintain uninterrupted service but cannot guarantee the website will always be available or error-free.

6.3 Governing Law

These terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the new terms.

9. Contact Information

For questions about these Terms and Conditions, please contact us:

Burlington Shop
10 King William St, Coventry, GB CV7I 7PL
Email: [email protected]
Phone: +44

+000 000 000

Hours: Monday-Friday, 9:00 AM to 5:00 PM GMT