Welcome to Burlington Shop’s FAQ section. We’ve compiled answers to the most common questions about our luxury bathroom products, delivery services, and customer care. If you can’t find what you’re looking for, please don’t hesitate to contact our team.

About Our Products

What types of bathroom products do you offer?
We specialise in premium bathroom essentials including back-to-wall baths and toilets, bath screens, shower enclosures, bathroom lighting, freestanding baths, and luxury shower systems. Our collection focuses on high-quality materials and contemporary designs to transform your bathroom into a spa-like retreat.
Are your products suitable for small bathrooms?
Yes, we offer space-saving solutions like corner baths, corner-entry shower cubicles, and compact comfort height toilets. Many of our products are designed specifically to maximise space in smaller bathrooms without compromising on style or functionality.
Do you offer environmentally friendly bathroom products?
We’re committed to sustainability. Many of our digital showers and modern bathroom systems feature water-saving technology, and we prioritise suppliers who use eco-conscious manufacturing processes.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
You may request order modifications within 2 hours of placing your order by emailing [email protected]. After this period, as we process orders quickly, changes may not be possible.

Delivery Information

What delivery options are available?
We offer two delivery services:
– Express Delivery (£12.95): 10-15 business days via DHL/FedEx with tracking
– Free Standard Delivery: 15-25 business days via EMS for orders over £50
Do you deliver to my country?
We deliver globally, with some exceptions in certain Asian regions and remote locations. During checkout, our system will confirm if we can deliver to your address.
How are fragile items packaged?
Fragile items like bath screens and lighting are double-boxed with protective materials. For heavy items like freestanding baths, we offer an optional white glove service (contact us for details).
Can I track my order?
Yes, all orders include real-time tracking. You’ll receive updates at every stage from processing to delivery.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and in resalable condition. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we process refunds within 5 business days. The time for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our customer care team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our UK-based team operates Monday-Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be answered the next business day.
Where is Burlington Shop located?
Our headquarters is at 10 King William St, Coventry, GB CV7I 7PL. Please note this is not a retail location – we operate exclusively online to bring you the best prices.

Still have questions? Our bathroom specialists are happy to help with product recommendations, delivery queries, or any other concerns. Email us at [email protected] for personalised assistance with your luxury bathroom project.